Shipping & Returns
The current average delivery time within Germany is between 3 and 7 days. As soon as we send your parcel, you will receive a tracking code by e-mail, so you can track the shipment.
The shipping costs within Germany are currently 5 EUR, to Austria 7,50 EUR. Shipping to Belgium, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and Great Britain costs 12,50 EUR, shipping to Switzerland costs 15 EUR.
Customs and Import Taxes
Customs and import taxes are to be paid by the customer. KORA MIKINO sustainable femcare provides the requested documents, which provide information about the contents of the shipment, but does not bear any costs related to the import.
We are currently testing various service providers for shipping. Your package may arrive via DHL or as a goods shipment from the Deutsche Post.
Unfortunately, we cannot cover the costs for a return. The best method for everyone is to avoid returns completely. We therefore recommend to have a close look at our size guide or to contact us with any questions. Our Panties are all true to size. However, we have experienced from our feedback that Hipster Hannah tends to be come up a bit smaller and should therefore be bought in a size larger than your usual size.
How to return your panty
As stated in our Terms, you have the option to revoke your purchase within 30 days. We have compiled all the important information here, we have carefully created instructions on how you can return items from your order. Please enclose the return form with your return, and state the reason for the return. This is the only way we can guarantee that your return process will run smoothly. Please also note that the returned goods must be in their original packaging and unworn.